Your privacy is our priority

1 Introduction & Scope

577b ("we", "us", "platform") is an online casino and betting service operated for players in Bangladesh. This privacy policy explains what information we collect, why we collect it, how we use it, and what your rights are when you use our website, create an account, make a deposit, or complete a withdrawal.

By using our services, you are considered to have given your consent to the terms of this policy. This policy should be read together with our Terms & Conditions and Responsible Gaming Guidelines. We reserve the right to update this policy at any time and will notify you of any significant changes.

2 Information We Collect

We collect several types of information to operate the 577b platform safely and responsibly. The details are outlined below.

2.1 Information You Provide Directly

Information you provide when creating an account or verifying your identity may include:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• bKash, Nagad, Rocket, or Upay account number (for payment processing)
• Details of your communications with our support team

2.2 Automatically Collected Information

When you use our website, the following information is collected automatically:

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Pages visited, links clicked, and session duration
• Usage data collected through cookies and similar tracking technologies
• Gaming activity — betting history, deposit and withdrawal records

2.3 Information Received from Third Parties

For the purposes of identity verification and fraud prevention, we may sometimes receive supplementary information from legitimate third-party verification service providers. These third parties operate under their own privacy policies.

3 How We Use Your Information

We use the information we collect only for lawful and specific purposes. 577b never processes your information unnecessarily. The main purposes are described below:

• Account management: Creating, verifying, and maintaining the security of your account.
• Payment processing: Processing deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Customer support: Resolving your issues through live chat and email.
• Security and fraud prevention: Detecting and preventing illegal activity, money laundering, and fraudulent transactions.
• Responsible gaming: Monitoring your playing patterns to issue warnings or apply limits where necessary.
• Service improvement: Analyzing data to improve the user experience.
• Legal compliance: Meeting applicable laws and regulations.

4 Cookie Policy

Cookies are small data files stored in your browser. The 577b website uses the following types of cookies:

4.1 Essential Cookies

These cookies are essential for the core functionality of the website — maintaining login sessions, storing security tokens, and completing payment processes. These cookies cannot be disabled.

4.2 Functional Cookies

These cookies remember your preferences such as language and display settings, so you don't have to set them up again each time you visit the site.

4.3 Analytics Cookies

These cookies help us generate statistics on website usage. This data is processed in aggregated and anonymized form. You can disable these cookies by changing your browser settings.

5 Data Security Measures

577b uses industry-standard technical and organizational measures to ensure the security of your personal information. Our key security features are:

• SSL encryption: All data transfers between your browser and our servers are encrypted using 256-bit SSL technology.
• Payment security: No card or bank details are stored on our servers for transactions made via bKash, Nagad, Rocket, and Upay.
• Access controls: Only authorized staff can access the information required for their role.
• Regular security audits: Our systems undergo regular security audits.
• Data retention limits: No information is retained beyond the period for which it is needed.

Please note that data transmission over the internet is not entirely risk-free. While we take every possible measure to protect your data, we cannot guarantee complete security.

6 Disclosure & Third Parties

577b does not sell, rent, or disclose your personal information to third parties for marketing purposes without your consent. Information may be shared in the following limited circumstances:

6.1 Service Providers

Selected third-party organizations that handle payment processing, identity verification, and technical infrastructure operate under strict confidentiality agreements. These organizations may not use your information without our instruction.

6.2 Legal Requirements

We may be required to disclose information in order to comply with a court order, a lawful request from a law enforcement agency, or applicable legal obligations.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, user data may form part of the transferred assets. We will notify you in advance of any such change.

7 Data Retention & Deletion

We retain your information only for as long as it is needed to provide our services or meet legal obligations. The general policy is:

• Active account data: Retained in full for as long as the account remains active.
• Closed account data: Financial records are retained for a defined period after account closure in accordance with applicable law.
• Gaming activity logs: Retained for a specified period for responsible gaming and dispute resolution purposes.
• Deletion requests: Where legally possible, you may request that your information be deleted.

Due to applicable legal obligations, some information may not be possible to delete before a specified period has elapsed.

8 Your Rights

As a user of 577b, you have the following rights regarding your personal information:

• Right of access: You have the right to know what information we hold about you. You can contact the support team to request a copy of this information.
• Right to rectification: If your account contains incorrect or incomplete information, you can request that it be corrected.
• Right to erasure: In certain circumstances you may request that your personal information be deleted, though this may not be fully possible where legal obligations exist.
• Right to object: In certain cases you may object to the processing of your information.
• Right to portability: Where technically feasible, you may request your information in a structured, machine-readable format.

To exercise any of the above rights, please contact us via the support email. We will process your request as quickly as possible after receiving it.

9 Children's Privacy

577b strictly provides services only to those aged 21 or over. We do not knowingly collect information from any person under the age of 21.

Age is verified at the time of account creation. If an account belonging to a minor is identified, that account will be closed immediately and all associated information will be deleted. If you believe a minor is using our platform, please notify our support team without delay.

10 Policy Changes

We may update this privacy policy from time to time. When changes are made, the "Last updated" date shown at the top of this page will be revised. For significant changes, we will notify you directly via your registered mobile number or email.

Your continued use of the platform after any changes will be considered as your agreement to the updated policy. We therefore recommend reviewing this policy regularly.

11 Contact Us

If you have any questions, concerns, or data-related requests regarding this privacy policy, please get in touch with us. 577b's support team is available 24/7 to assist you.